Terms of Service

These terms govern your use of Aura by First24 and related Coramly-branded services operated by First-24-Health LLC, 1216 Litchfield Ln, Burleson, TX 76028-8226, United States. By using these services, you agree to these terms. If you do not agree, do not use the services.

1. Accounts and family permissions

Provide accurate account information, protect your sign-in credentials, and use only accounts and Stories you are authorized to access. You are responsible for activity you authorize through your account. A steward must have permission to add family members, share their content, or request messages to their number. Parents or guardians must manage participation and permissions for children in accordance with applicable law.

2. Acceptable use

Do not use the services unlawfully, harass others, send unwanted messages, impersonate anyone, upload content you lack rights to use, bypass access controls, or interfere with service security. Do not use Aura to monitor someone without permission. We may restrict or suspend access to prevent abuse, protect users, or comply with law.

3. Your content and private Stories

You retain ownership of content you provide. You grant us permission to process, store, and deliver that content only as needed to provide the services you request and as described in our Privacy Policy. You are responsible for having the necessary rights and permissions. Story access depends on the permissions set in Aura; share content only with intended recipients.

4. Purchases and app-store terms

Prices, applicable taxes, subscription duration, renewal terms, and any delivery charges are disclosed with the relevant offer and checkout. Product-specific purchase, activation, cancellation, refund, and print policies apply to the applicable product. These terms do not change those policies or any entitlement already purchased. Purchases through Apple or Google are also governed by the applicable store terms and standard end-user license terms. Your statutory consumer rights remain unaffected.

5. Story Questions by Text / SMS

Aura Story Questions by Text sends Story questions by SMS to help a family capture memories. Replies are saved to the named private Aura Story selected during enrollment.

An Aura account steward initiates enrollment inside the Aura app, chooses themselves or a family member, enters the mobile number, checks the explicit permission statement, and taps the confirmation-text button. Aura sends one confirmation text. Recurring messages begin only after the recipient replies YES. Silence is not consent. No web opt-in is offered on the program information page.

Frequency is at most one Story question per week. Carrier delivery may vary; messages may be delayed or not delivered. Message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to opt out of recurring messages. Reply HELP for help, or contact hello@first24.io. Carriers are not liable for delayed or undelivered messages.

Telnyx provides message delivery and receipt. See our Privacy Policy for mobile information handling and the Aura Story Questions by Text program information for enrollment and messaging details.

6. Privacy

Our Privacy Policy describes how we handle personal information and how to exercise your privacy rights. Optional messaging and advertising measurement have their own consent choices; agreeing to these terms does not replace those choices.

7. Service boundaries

Aura is a wellness, family-connection, and verification tool, not medical, legal, or emergency assistance. It does not diagnose, treat, cure, or prevent disease. Sealed records attest to device-signed events; they do not guarantee a person's identity, safety, legal authority, or admissibility in a proceeding. Contact the appropriate emergency service in an emergency.

8. Availability and third-party services

We work to maintain the services, but availability may be affected by maintenance, networks, carriers, devices, or third-party providers. Third-party services may have separate terms. To the extent permitted by law, services are provided as available without a guarantee of uninterrupted or error-free operation.

9. Responsibility and limitations

You are responsible for decisions you make using the services. To the extent permitted by law, we are not responsible for indirect or consequential losses caused by service interruptions or unauthorized actions beyond our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded, or limits mandatory consumer protections.

10. Ending use

You may stop using the services and request account deletion through Aura or contact support. Account deletion and data handling follow the Privacy Policy. Ending use does not automatically cancel a subscription managed by an app store; manage that subscription through the relevant provider. Existing purchase and refund rights continue under their applicable policies.

11. Changes and applicable law

We may update these terms and will identify changes by updating the date and providing notice of material changes where required. These terms are subject to applicable law, including mandatory protections in your place of residence. If a provision is unenforceable, the remaining provisions continue to apply.

12. Contact

For questions about these terms or the SMS program, contact hello@first24.io. Operated by First-24-Health LLC, 1216 Litchfield Ln, Burleson, TX 76028-8226, United States.