Support

How can we help?

Answers to the common questions — and a real person when you need one.

Aura is not an emergency service. It doesn't contact police, fire, or medical responders. In an emergency, call 911 (or your local emergency number).

Contact

Email us: hello@first24.io

We read every message and usually reply within 1–2 business days.

Email Aura Support

Questions

How can we help?

What is Aura?

How does it work?

Does Aura track my family's location?

Is my family's information private?

What does Aura cost?

How do I cancel my subscription or get a refund?

How do I delete my account and my data?

My notifications aren't coming through.

A family member shows as "not with their phone" — what does that mean?

Is Aura an emergency or medical service?